About
How we work, in enough detail that you could hold us to it.
You are deciding whether to trust somebody with the system your business runs on. That decision needs positions specific enough to argue with, not a paragraph about who we are.
Here they are. If you are speaking to other people about the same job, these are reasonable things to ask them for too.
01 — Working together
What it is actually like.
The parts of a project that go wrong are rarely technical. They are the ones where nobody said the awkward thing early enough.
- Scope, then a number
We work out what the thing is before anybody talks about price. What it costs to build and what it keeps costing after are named in the same conversation, before you commit — so nobody discovers the size of a project halfway through building it.
- Said plainly
No status report that needs decoding. If something has slipped, it says it has slipped.
- No blind handover
Matt or Josh will usually be the first to reply, but nobody commercial agrees a thing and then hands you to a stranger who has to be told it all again. Whoever you start with, the person who would design and build it is in the conversation before anything is agreed.
- Live before finished
The parts that stop work being lost go live first, so the system is earning while the rest is still being built. You see it working in your business early enough to tell us it is wrong.
- Broken things get fixed
If something we built does not do what we said it would, that is ours to put right. It does not become a change request with a price on it.
02 — Positions
What we think is true about building this.
Held honestly, and open to argument. If you disagree with one of these, it is worth saying so before we start rather than after.
- A system you cannot leave with is not an asset
The domain, the site, the words and — the part people forget to ask about — the customer data. Every record, every number, every note. If it cannot come with you, you were renting it.
- Discipline is not a process
If something only holds together while everybody remembers to do their bit, it is badly built. It will survive a good month and fall over in a busy one. Removing the remembering is the actual work.
- The process comes before the automation
Automating a broken process gets you to the same silence faster. So we start with what actually happens today — who picks an enquiry up, what gets said, and the part everybody knows is dropped. Occasionally that ends with us saying the system is not your problem, which is a cheaper answer than the one you expected.
- Automation should take away rules, not add them
A system that hands your team a new set of things to keep on top of has moved the problem. The right one fits the way the job already runs and quietly does the bits nobody enjoyed.
- The software is the least interesting part
Which platform something runs on matters far less than what the stages are, which rules are worth having and what the message says at eight in the morning. That thinking is the job.
- Real evidence or none
We would rather have a thin page than a page of invented proof. Anything on this site that looks like a claim is either checkable or said as an opinion.
03 — Lines
What we will not do.
Some of these cost us work. They are still the right way round.
- We will not put up a portfolio of work we did not do, or logos of businesses we have not worked with. That is why there is no client wall on this site.
- We will not sell you a rebuild you do not need. If the website is not the thing costing you work, we will tell you that, even though the rebuild is the more expensive job.
- We will not quote you a number we cannot stand behind — no percentage uplift, no promised return, no statistic borrowed from an industry report about somebody else’s business.
04 — The people
Who you actually deal with.
Three equal partners. Not a founder and two employees, not a principal with support — three people who own the business between them, any of whom can answer for it.
What that means in practice is that there is no chain to be passed down. You will know the name of the person responsible for the part you are asking about, and none of those names is a department.
Who they are, and what each is working on at the moment
Matt Chudley
Sales and outreach
Tends to be the first conversation, including most of the ones that start on this page. Whether there is a problem here worth paying to solve is usually his question to ask.
Matt brings a lot of energy to whatever he’s doing. He’s naturally optimistic, easy to talk to and tends to believe there’s a way to make something happen rather than a reason it can’t.
He’s always had an entrepreneurial side, and getting into sales early only pushed that further.
Away from MHJ, he’s into running, watches and travelling, and somehow also found the time to become fluent in Spanish.
Josh Harris
Client conversations
Usually takes a conversation from interested to agreed, and then stays in it. The commercial side of delivery is his too, rather than something handed to an account manager who was not there earlier.
Josh is a people person. He’s spent more than five years in sales and is naturally good at building relationships, reading people and getting things over the line.
What excites him about MHJ is the chance to build a business that people genuinely trust and eventually take it far beyond where it is today.
When he’s not working, he’s usually in the gym, playing sport or getting outside somewhere.
Harry Peters
Systems and the build
Works out what a system should do, then designs and builds it — the stages, the rules, the wording that goes out at eight in the morning. He is in the conversation before you commit, not after.
Harry is the one who’s always thinking about what could be bigger or better. He’s naturally competitive, full of ideas and usually wants things moving yesterday.
He got into high-value sales young, but building something of his own was always the bigger goal.
Outside work, he spends most of his time playing tennis, golf or training — although with Harry, even the casual stuff normally ends up competitive.
Three people running one company all do some of everything. The columns above are where things sit today, not job titles.
We work remotely with businesses across the United Kingdom.
If you would rather just write an email than fill anything in, that is completely fine.