What this site collects, and what happens to it.

Who is responsible

MHJ Solutions is the data controller for information collected through this website. You can reach us at info@mhjsolutions.co.uk about anything on this page, including any of the requests described below.

MHJ Solutions Ltd, registered in England and Wales under company number 17273760. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

What is collected

One form on this site collects personal information: the enquiry form at the end of the homepage. It asks for the following, and nothing else.

• What you want to improve, which channels enquiries reach you through, and what you have in place at the moment. These are tick-box answers, not free text.
• Your name and business name, so a reply can be addressed to a person rather than an inbox.
• Your email address, which is how we reply.
• Your phone number, which is optional and only used if you would rather be called than emailed.
• Anything else you choose to write in the notes box. Please do not put anything sensitive in there — it is a free text field on a contact form, not a secure channel.

There is one hidden field on the form that people never see. It exists to catch automated spam. If it is filled in, the submission is discarded.

Cookies and tracking

This site sets no cookies. It runs no analytics, no tag manager, no advertising or remarketing pixels, no session recording and no embedded third-party widgets. Typefaces are served from this site’s own domain rather than a font network, so nothing is requested from another company as you read a page.

That is why there is no cookie banner. There is nothing to consent to.

Why we are allowed to hold it

When you send an enquiry, we process what you have written on the basis of legitimate interests — you have asked a business a question and it is reasonable to expect an answer. If a conversation turns into a project, the information we hold is then processed to perform a contract with you.

We do not add you to a mailing list, and we will not send you marketing you did not ask for.

Nothing you send through this form is scored, ranked or decided automatically. We build systems that do that sort of thing for other businesses, which is exactly why it is worth saying plainly that this one is not: a person reads your enquiry, and a person replies to it.

Who else sees it

Your enquiry is delivered to our own mailbox. Getting it there, and holding it once it has arrived, involves the suppliers below. Each of them handles it only in order to do the job described, and none of them is engaged to use it for anything of its own:

• Vercel serves this website and keeps short-lived server logs.
• Resend receives the contents of an enquiry in order to deliver it to us.
• Microsoft 365 provides the mailbox the enquiry arrives in, where it is read, replied to and kept.

Nothing collected here is sold, rented, shared for advertising, or passed to anyone else without your say-so.

How long it is kept

Enquiries that do not turn into work are deleted once the conversation has clearly finished, and in any case within twelve months. Where an enquiry becomes a project, we keep what we need for as long as we are working together, and afterwards for as long as we are required to for tax and accounting purposes.

What you can ask for

Under UK data protection law you can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, ask us to restrict what we do with it, or object to us holding it at all. You can also ask for it in a portable format.

Email info@mhjsolutions.co.uk and we will deal with it within one month. There is no charge, and you do not have to give a reason.

If you are not happy with how we have handled it, you can complain to the Information Commissioner’s Office at ico.org.uk. We would rather you told us first so we can put it right.

Data inside systems we build

This page covers this website only. Where we build a CRM or automation system for a business, that business is the controller of its own customer data and we act on its instructions. Those arrangements are covered by a separate agreement, and the data belongs to the business — it is exportable, and it leaves with them.

Changes to this notice

If this changes, the date at the top changes with it. We will not quietly revise it and leave the old date in place.